"I have been working with Melissa and her team since 2016 and I have never regretted the decision to hire her. Melissa has always responded to my questions and billing issues quickly with concrete answers which had been an issue with previous billers I had used. I have the upmost confidence in her abilities as she has maintained a professional and courteous relationship when my patients need clarification. She has been invaluable to me as a psychologist so I can remain focused on what I do which is patient treatment and care rather than worry about billing issues. I have complete confidence in her abilities, attention to detail and timely supportive communication which is so important as a practitioner in mental health. I deeply thank her and will continue to utilize her services until I retire."
Sandra Kubicki, PsyD
"I can't say enough good things about Melissa, Layne and their team. They have answered all my questions, are prompt, professional and helpful. I've used their services for billing as well as insurance contracting and credentialing. I can honestly say they are a huge part of why I have a thriving business and would recommend Lilac City Billing to anyone!"
Holly Cannard, LMHC
Laurel Counseling Services, Spokane, WA
"I have been a client of Lilac City Billing Services for 5 years. Melissa Leu has handled several accounts for me in which I have needed to bill insurance companies for clients receiving medical massage as a result of car accidents. Not only is Melissa extremely professional, she is so knowledgeable in regards to the process, what was and was not needed to file claims, that I would rely on her 100% to take care of my needs. I felt confident knowing that all of my information as well as my clients' was confidential and was handled with the upmost respect. Melissa takes the time to make sure forms are correctly filled out and communicated with the providers and clients in an efficient manner. There were never instances where I felt the process was taking too long. If I had any questions she would walk me through the answers. I would absolutely recommend Lilac City Billing Services to fellow therapists, medical personnel, or businesses. Melissa Leu is one of a kind!"
Kristen Henry, LMP
"I have been working with Melissa at Lilac City Billing Services since March, 2016. She has gone above and beyond with accommodating my business needs. She is organized, concise, efficient, and knowledgeable. Melissa takes care of all my insurance credentialing, and client billing needs, including verifying eligibility of benefits. She is friendly and truly cares about the success of my business. Her rates are very competitive. Best of all, she give me peace of mind that my insurance needs are being met, wihtout me having to lift a finger. I recommend Melissa and Lilac City Billing Services to any provider in the medical community looking to make the claims part of running a business smooth and effortless. I have recommended her to numerous colleagues, and will continue to do so."
Allison Morgan, LMHC, LMFT
Spokane Counseling, Spokane, WA
"I hired Melissa of Lilac City billing Services in 2013 and I have nothing but good things to say about her. She is extremely knowledgeable in OfficeAlly and the inner workings of insurance billing. Melissa is always willing to go the extra mile and make as many phone calls needed in order to solve a problem. She is honest, trustworthy, dependable, and flexible. She is professional and friendly at all times and is an expert in her field. I strongly recommend Melissa for any billing job!"
Richard Wilson, LMHC